Resume

SABNAM MUSTAFA

Kissimmee, FL 34741 | (407) 259-1818 | email: sabnamfl@gmail.com

EDUCATION

• University of Central Florida May 2020 - December 2022

Bachelor of Science in Psychology

• Valencia College August 2016 - May 2020

Associate of Arts, Seneff Honors College Scholar

EMPLOYMENT

Four Seasons Orlando - Spa Attendant December 2022 - Present

• Delivering high standard-quality tours of spa facilities to guests and members

• Ensuring all spa and fitness facilities are well-maintained

• Assisting in any special requests including celebrations and dining requests

UCF Psychology Clinic - Front Desk Receptionist May 2022 - December 2022

• Performing opening and closing procedures in clinic and therapy rooms

• Scheduling appointments for the clinic assistants through Titanium

• Training two new-hires and creating team schedules

Universal Studios Orlando - Team Member July 2019 - December 2022

• Increased sales through high-quality guest service

• Managed inventory and stocking with team

• Demonstrated flexibility to work in any area resort-wide per request

The Wellesley - Concierge September 2020 - March 2021

• Handled resident requests pertaining to maintenance issues and delivery packages

• Implemented COVID-19 safety protocols in all residential amenities

• Greeted all residents and guests and completed established procedures for lobby logs

Holiday Inn Club Vacations - Inventory Admin Clerk October 2017 - May 2018

• Audited special request reports to ensure guest satisfaction

• Ensured constant communication with various operations with assigned resorts

• Managed assigned Silver Lake resort inventory

Orange Lake Country Club - Front Desk Specialist May 2016 - October 2017

• Maintained a top performer status for guest check-ins

• Audited guest reservations and assisted in managing revenues received

• Trained new hires on computerized system and script

LANGUAGES

• Fluent in English and Bangla

• Basic in Arabic and Spanish

SKILLS

• SPSS, Microsoft Office, Excel, Powerpoint