Resume

SABNAM MUSTAFA

Kissimmee, FL 34741 | (407) 259-1818 | email: sabnamfl@gmail.com

EDUCATION

•  University of Central Florida             May 2020 - December 2022       

Bachelor of Science in Psychology                

•  Valencia College                                         August 2016 - May 2020

         Associate of Arts, Seneff Honors College Scholar

EMPLOYMENT

Park Place Behavioral Healthcare - Access Inpatient Assessor October 2023 - Present

•        Performing intake assessment interviews with individuals seeking mental health services

•        Completing the Comprehensive Psychosocial Assessment, including an interpretive summary and preliminary diagnostic impression

•        Demonstrating a thorough knowledge of DSM-IV nomenclature 

Orlando Endodontic Specialist - Front Desk March 2023 - July 2023

•        Scheduling and admissions for patients

•        Verifying patient insurances 

•        Updating and maintaining patient records, billing, and communication

Four Seasons Orlando - Spa Attendant December 2022 - March 2023

•        Delivering high standard-quality tours of spa facilities to guests and members

•        Ensuring all spa and fitness facilities are well-maintained

•        Assisting in any special requests including celebrations and dining requests

UCF Psychology Clinic - Front Desk Receptionist May 2022 - December 2022

•        Performing opening and closing procedures in clinic and therapy rooms

•        Scheduling appointments for the clinic assistants through Titanium

•        Training two new-hires and creating team schedules

Universal Studios Orlando - Team Member July 2019 - December 2022

•        Increased sales through high-quality guest service

•        Managed inventory and stocking with team

•        Demonstrated flexibility to work in any area resort-wide per request

The Wellesley - Concierge September 2020 - March 2021

•        Handled resident requests pertaining to maintenance issues and delivery packages

•        Implemented COVID-19 safety protocols in all residential amenities

•        Greeted all residents and guests and completed established procedures for lobby logs

Holiday Inn Club Vacations - Inventory Admin Clerk October 2017 - May 2018

•        Audited special request reports to ensure guest satisfaction

•        Ensured constant communication with various operations with assigned resorts

•        Managed assigned Silver Lake resort inventory 

Orange Lake Country Club - Front Desk Specialist May 2016 - October 2017

•        Maintained a top performer status for guest check-ins

•        Audited guest reservations and assisted in managing revenues received

•        Trained new hires on computerized system and script

LANGUAGES

•        Fluent in English and Bangla

•        Basic in Arabic and Spanish 

SKILLS

•        SPSS, Microsoft Office, Excel, Powerpoint