UCF Psychology Clinic

Reflection

I started working as a front-desk receptionist in Summer 2022 where most of my responsibilities were clerical duties. I handled incoming and outgoing calls for the clinic and recorded detailed phone logs. I also set up the clinic therapy rooms, front office, and prepare for emergency closure. I helped the doctoral student clinicians with distributing proper paperwork to patients during check-in and handling payments during check-out. I would often deal with rescheduling appointments.

The experience was valuable to me because it gave me a foot-in-the-door experience to a psychology career along with helping me refine my professional etiquette. I was able to meet doctoral and masters level students which has also helped while I figure out which educational path I may pursue. I also conducted staff interviews on the business specialist and the supervising psychologist in the clinic. I learned more about the life of graduate students and psychology professionals and learned what necessary steps I need to take to be there.

I also had training for HIPAA, FERPA, Fraud Awareness, and Information Security because of this job. I learned the importance of PHI confidentiality and how to communicate in clinics. I will use these certifications and knowledge of psychological assessments in my future professional positions in research labs.

Because of this experience, I began involving myself in research this semester. I currently work at TRACE Labs and Work-Stress Lab at UCF as an undergraduate research assistant.